My Allergy Passport

Pioneering a Transformative Concept for Severe Allergy Sufferers, Empowering Users. Redefining Care.

Role

UX Designer, Student

Date

SEP-OCT 2021
hi-fi phone screen mockups

Introduction

In the realm of severe allergy management, every second is precious. Yet, existing solutions often fall short in delivering efficient communication and support during critical moments. Enter: My Allergy Passport & Wearable. This project is not just about functionality; it's about redefining user experience to ensure seamless interactions and enhanced safety.

A hand holding a phone displaying the app welcome screen.

Problem & Understanding

Problem

Presently, individuals with allergies rely on the Medic Alert system to communicate their allergies to medical professionals and those in their vicinity. However, this system operates on a dated platform, requiring constant monitoring and cumbersome verification processes. The inefficiency of this system results in static and outdated data, posing significant challenges in emergency situations. Furthermore, there is currently no comprehensive system in place for individuals to track their allergic reaction history or consolidate their allergy-related medical information.

Why

In the event of a severe allergic reaction, time is of the essence, and access to accurate information is crucial for effective treatment. Unfortunately, allergy sufferers often find themselves unable to communicate effectively or think clearly during such emergencies. This lack of effective communication tools not only hinders their ability to inform others about their allergies and action plans but also poses significant risks to their well-being. Given the advancements in technology and data sharing, there is a pressing need to modernize the current medic alert wearables.

35 Million
North Americans at risk for Anaphylaxis
3 Minutes
Every 3 minutes a food allergy reaction sends someone to hospital
16-24
Young people aged 16-24 are not telling others about their allergies out of embarrassment

Hypothesis

Individuals with severe allergies require a comprehensive solution to manage, store, and track their allergy-related data. They seek an all-in-one platform that allows them to provide access to this vital information to those around them in the event of an emergency, while also ensuring accuracy and accessibility for their healthcare teams.

Business Opportunities



There exist lucrative opportunities for businesses like Medic Alert to embrace the integration of an app like this, thus modernizing their product offerings. Additionally, manufacturers of Epi-Pens and other epinephrine-based medications could leverage such an app as a value-added service for their users. The potential for synergy with emerging technologies, such as the non-invasive wearable being developed by the Wyss Institute in collaboration with Boston Children’s Hospital, further enhances the appeal and functionality of this app.

A doctor using a VR headset.

New Tech

By incorporating cutting-edge technology, this app has the potential to attract a new segment of customers who may not have previously considered wearing a medic alert device. Moreover, it can serve as a means to re-engage past customers by offering enhanced features and functionality.

Two hands shaking.

Partnerships

Strategic partnerships with medical professionals, ephedrine and anti-histamine manufacturers can significantly bolster the reach and impact of this app. Collaborating with key stakeholders in the healthcare industry can lead to mutually beneficial outcomes, including improved patient care and increased market penetration.

A doctor consulting with a patient

Leverage Informatics

By facilitating seamless communication and sharing of vital allergy-related information between patients, healthcare providers, and other stakeholders, the app can empower individuals to take control of their health outcomes. This patient-centric approach not only enhances overall healthcare delivery but also fosters greater trust and engagement among users.

Insights, Empathy and Innovation:

The UX Journey

  • Users require a simpler method to track and store allergy data.
  • Medic Alert bracelets are inefficient and expensive.
  • Users often withhold allergy information unless necessary.
Image of a value proposition ux asset
Image of a SWOT analyisis ux asset
Image of a affinity map ux asset
Image of a user persona ux asset
Image of a user persona ux asset
Image of a user persona ux asset
The UX Challenge:

Bridging Gaps, Enhancing Accessibility

Challenge One

Simplify the process of storing and updating allergy information for users.

Challenge two

Design an intuitive interface for swift communication during emergencies.

A woman looking at her phone with her hand on her chest
The Solution:

an Allergy Management Ecosystem

My Allergy Passport APp

  • Streamlined interface for easy allergy data management.
  • Intuitive emergency communication features for swift access to vital information.

Wearable Technology Integration

The app could be paired well with a non-invasive wearable that could sense anaphylaxis, being developed by the the Wyss Institute, in collaboration with Boston Children’s Hospital and the KeepSmilin4Abbie Foundation. Together they have a newly developed sensor technology called abbieSense, an electrochemical sensor platform technology that can quickly diagnose anaphylaxis based on histamine levels.

  • Seamless integration with wearable devices for real-time monitoring.
  • User-centric design for clear display of emergency information via QR code.

The app could be paired well with a non-invasive wearable that could sense anaphylaxis, being developed by the the Wyss Institute, in collaboration with Boston Children’s Hospital and the KeepSmilin4Abbie Foundation. Together they have a newly developed sensor technology called abbieSense, an electrochemical sensor platform technology that can quickly diagnose anaphylaxis based on histamine levels.

Hi-fi phone screen mockup and a mockup of a non-invasive wearable concept.
*The Wyss Institute And Their Partners Are Not Currently Involved In This Case Study. I Am Using The Capabilities Of Their Technology To Ground My Concept In Reality And Explore What Could Be Possible.
Design:

Flows and sketches

  • Updating Allergy Record: Simplify adding new allergies and relevant data.
  • Logging a New Reaction: Aid users in tracking reaction history effectively.
User flow diagram
User flow diagram
hand drawn wireframe sketches
wireflow
mobile wireframes

User Testing & Iteration

Key learnings from user testing via Maze and 1:1 user testing interviews.

  • Guided Forms are Key: Users needed more guidance in form completion.
  • Go with the Natural Flow: Positioning of action buttons affected user experience.
Key Moments & Use Cases

UPDATING AN ALLERGY RECORD

Sydney needs to quickly update her allergy record.

  1. She has a new allergy to add to her list of allergies
  2. She can update her list anytime and trust that her data will be accurate when it counts
  3. She can add things like severity, symptoms and emergency actions associated with that particular allergy
gif of My Allergy Passport showing how to update an allergy record.
Key Moments & Use Cases

LOGGING A NEW REACTION

  1. Sydney benefits from tracking allergic reactions to identify patterns and inform future management decisions.
  2. She records reaction details such as date, severity, allergen, and treatment actions.Data collected aids.
  3. Sydney and her health team in analyzing allergy trends and enhancing understanding.
gif of My Allergy Passport showing how to log a new reaction.
Key Moments & Use Cases

DIGITAL SHARE CARD ACCESSED VIA SCANNING

Sydney experiences an allergic reaction away from home without her close family or friends nearby. As she struggles to assess the severity of her reaction, her ability to think clearly diminishes. Thankfully, her co-worker notices her distress and Sydney gestures towards her wearable.

  • Time is often lost due to subjective assessment of reaction severity.
  • Distressed individuals struggle to communicate effectively, hindering emergency response.
  • Paramedics face challenges piecing together medical history during emergencies.
  • Bystanders and professionals can swiftly access vital information via wearable QR code.
  • Approved data includes allergies, medical conditions, Epi-pen location, and emergency contacts.

hi-fi phone screen mockup
Key Moments & Use Cases

REMINDERS AND WIDGETS

Reminders enhance user convenience and usability. Currently, the focus is on Epi-pen replacement reminders and app widgets displaying key anaphylaxis indicators.

  1. Epinephrine medication expires annually, often overlooked.
  2. Sydney can store prescription details and expiry dates, receiving timely replacement reminders.
  3. Notifications appear in device banners for easy access.
Three hi-fi phone screen mockups
Key Moments & Use Cases

Key Anaphylaxis Indicator Warning

The wearable monitors Sydney’s Key Anaphylaxis Indicators. These are displayed in the app and device widgets for easy access. If a potential reaction is detected, the app sends a warning notification to Sydney.

  1. Sydney can opt to contact emergency services, her emergency contacts, or dismiss the notification.
Two phone mockups:  Widgets and Reminders hi-fi screens
gif of My Allergy Passport showing how to update an allergy record.gif of My Allergy Passport showing how to log a new reaction.hi-fi phone screen mockupThree hi-fi phone screen mockupsTwo phone mockups:  Widgets and Reminders hi-fi screens
Conclusion:

Shaping the Future of Allergy Management

My Allergy Passport & Wearable is not just a design concept; it's a testament to the transformative power of UX design. By prioritizing user experience and accessibility, we're not only revolutionizing allergy management but also empowering individuals to navigate their health with confidence and ease.

Top view of a table with various objects on it like a wallet, keys, camera and a mobile phone showing a mockup screen of an app.

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